Kush and I discuss how they measure return on investment internally to remain profitable, how keeping that profit margin affects growth hires, the culture created with a sustainable model, and some tactics Kush employs to manage his growing team.

Jim shares insights on creating a measurable, data-driven culture where talented people thrive and the importance of values in defining company culture.

We discuss their multi-acquisition strategy and the integration of these services under one platform, as well as the challenges and benefits of merging tech-driven service providers.

Jim shares insights on governance, operations, capital allocation, team alignment, and business simplification, drawing from his extensive experience in various leadership roles.

We get into what he might have done differently, his belief that “good is usually enough,” and the deeply personal process of exiting businesses. We also chat about long-term hold strategies and how they play into the bigger picture.

This episode mixes profound personal stories, practical advice, and in-depth analysis aimed at current and aspiring CEOs.